Carbonite Review

 
8.2
 
3.9 (10)
0

User reviews

10 reviews
 
10%
7-9 stars
 
0%
 
30%
 
10%
 
50%
Overall rating
 
3.9
Ease of Use
 
3.7(10)
Features
 
2.7(10)
Space / Price
 
5.3(10)
Customer Support
 
3.0(10)
Security
 
4.6(10)
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Ratings
Ease of Use
How easy was the software to configure and run your first backup?
Features
How many helpful tools are available?
Space / Price
How much space do you get for your money?
Customer Support
How helpful and accessible is customer support?
Security
How secure do you feel your data is?
Overview
Pros and Cons
Comments
10 results - showing 1 - 10
Ordering
Horrible service
Overall rating
 
1.4
Ease of Use
 
0.5
Features
 
0.5
Space / Price
 
5.0
Customer Support
 
0.5
Security
 
0.5
Right now I am on my 5th attempt to get real support from Carbonite-what a joke. Emails not returned, chat can't help, long hold on phone and I get rushed off the phone. Don't buy Carbonite!
JO
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Upload slow and so is tech response
Overall rating
 
6.6
Ease of Use
 
8.0
Features
 
8.0
Space / Price
 
8.0
Customer Support
 
1.0
Security
 
8.0
Just signed up, have been uploading for two weeks and still at 0%. Sent message to tech support two days ago. Still waiting.
L
Report this review Was this review helpful? 3 1
There Are MUCH Better Options!!!
Overall rating
 
1.7
Ease of Use
 
1.0
Features
 
1.0
Space / Price
 
3.0
Customer Support
 
0.5
Security
 
3.0
After having Carbonite on 3 computers for years I finally needed there service.... I lost all my priceless pictures. I did not panic though... I had Carbonite. It took TWO MONTHS and three 3 hour tech support calls to get my pictures back!!! The worst experience that I have ever had dealing with ANY company. Very deceptive practices. The restore of my pictures was painfully slow, so I called tech support... they said it was my internet connection speed. I called my internet provider and doubled my speed... That resulted in NO change in restore speed. I came to the end of my one year subscription (after 1.75 months of trying to restore my pictures) and even though I did not want to renew my subscription, I FORCED to in order to continue my restore and get my pictures back. I SWEAR, as soon as I hit the renew button and they charged me for another year the restore speed quadrupled!!!... The remainder (about a third of the total restore) finished in 1.5 days... ONE and a half days!!!!... all that they wanted was more of my money!!! Look at their refund policy... NO REFUNDS!!! Please do not give them your business!!!
K
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Your data is not worth losing, skip Carbonite
Overall rating
 
1.4
Ease of Use
 
2.5
Features
 
0.5
Space / Price
 
3.0
Customer Support
 
0.5
Security
 
0.5
The back ups looked fine until a restore was needed, then I learned that I had almost no data to recover. Never received any alerts. Customer service seems to be aware of this situation and just wastes your time.
MM
Report this review Was this review helpful? 1 0
Amazing Customer Support
Overall rating
 
9.4
Ease of Use
 
8.5
Features
 
8.5
Space / Price
 
10.0
Customer Support
 
10.0
Security
 
10.0
I had a problem with my computer and it was not talking to Carbonite so I called the tech support and James not only fixed the issue remotely he also went through my system to help get rid of an annoying pop up that I could not get rid of. He also sat on the phone with me while I hooked up a new external hard drive and set up the mirror image so that I would have no issues if something happened to my computer. He also double checked all my videos to make sure they were being saved correctly. This phone call alone and how incredibly nice James was has made me a Carbonite customer for life!
S
Report this review Was this review helpful? 0 0
Terrible service for large backups!
Overall rating
 
5.8
Ease of Use
 
6.0
Features
 
1.0
Space / Price
 
8.5
Customer Support
 
6.5
Security
 
7.0
Do NOT use for more than about 5GB of backup unless you have a month or two to get your files back from them!!!!!

Pros and Cons

Pros
It easy to get going with the software and also relatively easy to retrieve a single file or two.
Cons
Long waits for customer service and an almost USELESS restore feature. If your connection to their server is PERFECT, it can still only restore about 2.5GB per day (which never happens by the way). I have been restoring a folder of pictures (about 198 GB) for almost a month now, Still have over 30,000 files to go! Ridiculous, read the fine print this is NOT a good solution for backing up your entire machine.
J
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Waiting Forever
Overall rating
 
5.1
Ease of Use
 
0.5
Features
 
2.0
Space / Price
 
7.5
Customer Support
 
7.5
Security
 
8.0
My ratings of Features and Security above are just guesses at this point.

Pros and Cons

Pros
It's not that expensive, and their support team tries its best to help.
Cons
Maybe because Carbonite is bad with Macs, but it is taking me FOREVER to get backed up. Two MONTHS in and C is still averaging about one file per HOUR. Unacceptable. If my eventual recovery takes this long, I want a refund.
KP
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Poor Apple support
Overall rating
 
4.9
Ease of Use
 
7.5
Features
 
2.5
Space / Price
 
6.0
Customer Support
 
1.5
Security
 
7.0
If you switch from a PC to a Mac, don't expect to be able to download your backup. It won't work. AND Carbonite won't give you any money back because you are having to switch services. Too bad for you. SO if there is a chance you may switch platforms in the future, go somewhere else for your backup needs.

Pros and Cons

Pros
Easy to set up. Easy to see what has been backed up which gives you peace of mind
Cons
Doesn't fully support Apple Mac.
FC
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Carbonite is horrible
Overall rating
 
1.2
Ease of Use
 
1.0
Features
 
2.0
Space / Price
 
1.0
Customer Support
 
1.0
Security
 
1.0
Carbonite is horrible. First, the backups are really slow. As in, it took over 2 months to backup the first 100GB. When I tried to trim the backup set (about 250GB total), the Mac client app kept crashing, and I couldn't use it to select fewer files. When I tried to get support to figure out why it was crashing, they told me it was my fault that I had updated to 10.9. And then when I asked for a refund of my year subscription because of the horrible experience, they told me no.

Try a different vendor. Stay away.

Pros and Cons

Pros
Slick advertising...
Cons
Slow.
Mac client crashes continuously.
Very Slow.
Horrible customer support.
Slow, as in 2 months to back up 100GB.
Really, horribly, uselessly slow.
BC
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Worse than a sharp stick in the eye
Overall rating
 
1.0
Ease of Use
 
1.0
Features
 
1.0
Space / Price
 
1.0
Customer Support
 
1.0
Security
 
1.0
11 days to restore 300GB after a disk crash.

Disk Image from local USB drive takes more than 8 hours.

Phase I restore took 7+ days.

Phase II restore took another 4 days.

As near as I can tell, I only needed about 750 files from the online server that were newer than the files on the mirror image.

Carbonite seems to have processed the whole online data base and build some sort of structure on my hard drive in phase I.

Carbone then spent the next 4 days actually restoring those 750 into my local directory where they belong.

Tech support (level I and level II) were polite but essentially useless.

Their time estimates were off by a factor of 10.

I cannot imagine anyone continuing to use this company once they experience a restore event!

P
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