Carbonite Review

 
8.2
 
3.9 (10)
0

User reviews

5 reviews with 1-3 stars
10 reviews
 
10%
7-9 stars
 
0%
 
30%
 
10%
 
50%
Overall rating
 
3.9
Ease of Use
 
3.7(10)
Features
 
2.7(10)
Space / Price
 
5.3(10)
Customer Support
 
3.0(10)
Security
 
4.6(10)
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Ratings
Ease of Use
How easy was the software to configure and run your first backup?
Features
How many helpful tools are available?
Space / Price
How much space do you get for your money?
Customer Support
How helpful and accessible is customer support?
Security
How secure do you feel your data is?
Overview
Pros and Cons
Comments
5 results - showing 1 - 5
Ordering
Carbonite is horrible
Overall rating
 
1.2
Ease of Use
 
1.0
Features
 
2.0
Space / Price
 
1.0
Customer Support
 
1.0
Security
 
1.0
Carbonite is horrible. First, the backups are really slow. As in, it took over 2 months to backup the first 100GB. When I tried to trim the backup set (about 250GB total), the Mac client app kept crashing, and I couldn't use it to select fewer files. When I tried to get support to figure out why it was crashing, they told me it was my fault that I had updated to 10.9. And then when I asked for a refund of my year subscription because of the horrible experience, they told me no.

Try a different vendor. Stay away.

Pros and Cons

Pros
Slick advertising...
Cons
Slow.
Mac client crashes continuously.
Very Slow.
Horrible customer support.
Slow, as in 2 months to back up 100GB.
Really, horribly, uselessly slow.
BC
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Worse than a sharp stick in the eye
Overall rating
 
1.0
Ease of Use
 
1.0
Features
 
1.0
Space / Price
 
1.0
Customer Support
 
1.0
Security
 
1.0
11 days to restore 300GB after a disk crash.

Disk Image from local USB drive takes more than 8 hours.

Phase I restore took 7+ days.

Phase II restore took another 4 days.

As near as I can tell, I only needed about 750 files from the online server that were newer than the files on the mirror image.

Carbonite seems to have processed the whole online data base and build some sort of structure on my hard drive in phase I.

Carbone then spent the next 4 days actually restoring those 750 into my local directory where they belong.

Tech support (level I and level II) were polite but essentially useless.

Their time estimates were off by a factor of 10.

I cannot imagine anyone continuing to use this company once they experience a restore event!

P
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There Are MUCH Better Options!!!
Overall rating
 
1.7
Ease of Use
 
1.0
Features
 
1.0
Space / Price
 
3.0
Customer Support
 
0.5
Security
 
3.0
After having Carbonite on 3 computers for years I finally needed there service.... I lost all my priceless pictures. I did not panic though... I had Carbonite. It took TWO MONTHS and three 3 hour tech support calls to get my pictures back!!! The worst experience that I have ever had dealing with ANY company. Very deceptive practices. The restore of my pictures was painfully slow, so I called tech support... they said it was my internet connection speed. I called my internet provider and doubled my speed... That resulted in NO change in restore speed. I came to the end of my one year subscription (after 1.75 months of trying to restore my pictures) and even though I did not want to renew my subscription, I FORCED to in order to continue my restore and get my pictures back. I SWEAR, as soon as I hit the renew button and they charged me for another year the restore speed quadrupled!!!... The remainder (about a third of the total restore) finished in 1.5 days... ONE and a half days!!!!... all that they wanted was more of my money!!! Look at their refund policy... NO REFUNDS!!! Please do not give them your business!!!
K
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Your data is not worth losing, skip Carbonite
Overall rating
 
1.4
Ease of Use
 
2.5
Features
 
0.5
Space / Price
 
3.0
Customer Support
 
0.5
Security
 
0.5
The back ups looked fine until a restore was needed, then I learned that I had almost no data to recover. Never received any alerts. Customer service seems to be aware of this situation and just wastes your time.
MM
Report this review Was this review helpful? 1 0
Horrible service
Overall rating
 
1.4
Ease of Use
 
0.5
Features
 
0.5
Space / Price
 
5.0
Customer Support
 
0.5
Security
 
0.5
Right now I am on my 5th attempt to get real support from Carbonite-what a joke. Emails not returned, chat can't help, long hold on phone and I get rushed off the phone. Don't buy Carbonite!
JO
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