JustCloud Review

I lost 3 picture folders and tried to restore from JustCloud backup. Because I had moved to LInux I the meantime it took me more than 3 hours to poll each and individual picture from the web interface. (I had 1500+ pics I tried to restore) I only got about 1300 pictures from the backup. The rest of the pictures was impossible to restore I always got the message "the file could not be downloaded now, try again later". I actually have tried now for a week and always see the same response for the same pictures.

I have now copied all my pictures to external hard drive and will not use this service ever again!

Once I uploaded picture files to JustCloud from my computer, most of my pictures disappeared from it. I have been able to see them on JustCloud but have not been able to restore them on my computer even with their app.

Fortunately, I backed up some of them on another hard drive, so it was not a compete loss.

You cannot reach technical support on the phone. You have to e mail them questions and they respond with same standard e mails. I was told that I have to reach Tear 2 technical support but for the last several month despite numerous phone calls was not able to get anywhere.

However, who was able to reach me, are the salespeople offering renewal and upgraded service.

In Summary, it is automatic, it is easy, it is not too expensive, but if you have a problem, you may be on your own.

I travel to an area now that does not have reliable connection so I needed to cancel my service. Not only was it quick and painless, the team was very helpful in explaining the process - ALL unused funds for service were completely refunded. I would not HESITATE to renew with this service provider again!

When I signed up for JustCloud a year ago, I was so impressed that I signed up for an additional two years. I wish I still had such a high opinion, but I don't. Here's why.

I have a number of drives, each with thousands of folders and tens of thousands of files. It was so great to be able to back up a whole drive by simply dragging and dropping it onto the JustClound PC application. Ten seconds, and walk away. You're done. JustCloud does the rest.

That is, until a month or so ago, when JustCloud removed the ability to drag and drop folders. Now, you can only drag and drop files. With thousands of folders, it would now take days to do what used to take me ten seconds. The service is now utterly useless to me.

I contacted JustCloud, and when they confirmed that they no longer support dragging and dropping of folders, I asked that they cancel my account. They were more than happy to do that, but they refused to refund the payment for the unused two years of service.

It's not like I had any choice. JustCloud was no longer able to provide the service that I paid for. The responsibility is theirs, and I don't think it unreasonable to expect to be reimbursed. Yet they refuse.

JustCloud used to be a great service, and it deserved its number one spot on the charts. Not any more. If you are considering signing up with JustCloud, do yourself a favor and look very closely at the alternatives. There are no doubt comparable services out there with better ethics and business practices.

I would not use

I purchased a 2 year unlimited plan. Backups ceased after I used only 1.07 TB of storage. The company did not inform me that they had put a hold on my backups (apparently 1.07 TB is too much space to use...even though I paid for unlimited storage). So for 3 months the JustCloud app on my PC ran daily, and indicated that backups had been completed. No error message. Then I went to look for some files and realized that nothing was backing up anymore. When I contacted customer support they told me I had to upgrade to a business account to resume backups. $30/month on top of the $78/month I am already paying! And I am a student, who was uploading wedding photos and homework assignments, not a business. In a nutshell, false advertising, abysmal customer service, and far too expensive. Buy an external hard drive rather than use this service. Also, canceling my account is taking much longer than I'd like it too, so I am currently paying for something I cannot use.

Third time trying to put up the same review - doubt it will go through, so if you don't see this review it will definitely prove this "review" site is BS.

JUSTCLOUD
“In the cloud” backup seemed like a good solution for backing up data for my small company so I did a little on line research to choose a good reliable reputable backup service. JustCloud seemed to have good ratings and reviews at a reasonable price on quite a few web sites. And in choosing JustCloud is when my nightmare started!
The first problem was with purchasing the additional 5 GB of sync space needed to link my home and work computer. After numerous lengthy e-mails, hours spent trying to get the sync to work and being offered discounts on existing purchases and additional upgrades I received the following e-mail from the JustCloud User Experience Team admitting the problem with no fix date in sight!
Hi Mike,

Thank you for your email.

We are very much aware of these issues and our development team will be fixing it in the future, regrettably though as our priority is with backup other development priorities will delay a fix for this.

I appreciate this is not ideal, we will be happy to upgrade your sync folder to 20GB when we resolve the bugs with it.

Please let me know if there is anything else I can help with.

Kind Regards,

Keith Steele
User Experience Team

After additional e-mails and more wasted time I finally received a full refund for the additional 5 GB of sync purchased. The refund that originally was supposedly was not refundable.

The next problem noticed was the fact that my computer was taking anywhere from 1 ½ hours to 1 ½ days to not even finishing at all, backing up my daily data to JustCloud. They claimed that after the initial lengthy backup the additional daily backups would complete in only a few minutes. Once again, after numerous e-mails and hours and hours of wasted time I received the following e-mail from the JustCloud User Experience Team admitting the problem with a fix date of mid to late February. And guess what, late February has come and gone without a fix!

Hi Mike,
Thank you for your email.
We are aware of problems existing with file versioning and stalling backups. In mid to late February this will be fixed for definite.
As far as I have been made aware this won't require an update to the application, it will purely be a fix on the server side.
We will compensate you for the time the service has not worked correctly and your patience is highly appreciated.
Please let me know if there is anything else I can help with.
Kind Regards,
--
Carl Palomares
User Experience Team

Again, after numerous other e-mails requesting a refund in full for a service that wasn’t working and being offered discounts on existing and additional upgrades we found a telephone number to contact JustCloud. After about an hour on the telephone with customer service, being told that we should not have received the above e-mail admitting the problem and that would have to pay a cancelation fee we finally received a refund in full for the 2 year agreement for the first computer but were denied a refund for the additional 1 year license purchased for the second computer. To date, JustCloud still owes me a refund for the second license that was purchased.

I don’t know who JustCloud pays to get these great reviews but from my horrible experience with them I wouldn’t recommend them to my worst enemy. This is definitely one of the worst scams that I have ever been involved with. My time while running a small business is extremely valuable and this scam bothered me so much that I took time out of my busy schedule to write this to warn others about JUSTCLOUD!

This page is just an advertisement. Don't believe any of it. A year ago I purchased storage from this company. Over two months, I was not able to get my files to upload. If my computer shut down for any reason (for instance, a thunderstorm), the upload would start again at the very beginning, After a couple of times, it refused to even attempt an upload. Tech support is non-existent. It is email only; every time I tried to contact them I got the same 2-3 suggestions/"Aren't we wonderful" form letters with a different name at the bottom, from someone whose first language was obviously not English. But no help at all. Finally I canceled my account. They only refunded part of my fee until I pitched a fit and finally got all my money back. Now, a year later they have the audacity to charge me a renewal fee! Before even considering this company, search the web--you'll find it littered with complaints similar to mine.

JustCloud is a ripoff. They advertise "unlimited" storage but it is not! AND, once you go over
your "unlimited" invisible line you get a notice you will be DELETED from their backup.
Not Good. Then you have 30 days to either upgrade to a new more significantly expensive plan
or lose ALL of your back up for which you contracted with them. They do not offer any
refund for the time you contracted for and paid. Very DECEPTIVE Company. Then they
send you a nasty email after you respond to inquire like the say you can; but you receive the
same email again pretty much telling you too bad, you have to upgrade and we no longer honor your contract. Beware of JustCloud. I paid for a two year contract and they are dropping me after one saying I am over my "UNLIMITED" storage. Their system does not work properly and it fails to backup your file regularly. Look for a different storage source