JustCloud Review

I have an unlimited account, and I need to backup about 2TB. First I paid the $10 upgrade, which got me an upload speed of about 2.2Mb/sec which isn't bad, but I would have expected faster. My backup ran for about a month reliably, then just when I got to 1TB of storage, the backup program stopped and wouldn't upload any more files. I asked support, and they told me that my account had been suspended for using too much bandwidth, and wouldn't give me a timeframe for lifting the suspension. So I have unlimited storage, but I'm not allowed the bandwidth to actually use the storage.. So the unlimited storage option is actually 1TB only. Other that this annoyance, I actually liked the service .

I have been using JC for a while now, and so far I am pleased. I have used other services as well, but JustCloud seems cheaper and easier to use. And, the RESTORE of your files actually work! (I have tried services where this is NOT the case)

It should also be quite future proof since they are using Amazon for the cloud-stuff. Also very nice that you can use multiple devices to check your files and synch.

What I absolutely DO NOT like are all the "hidden" costs that you don't realize that you need, and you have to pay extra for. Eg. VideoFiles don't get updated automatically if you don't pay for it! (totally crazy!) Ohh, you want to back-up files larger than 5MB? Go to the settings and fix it! (Why???) You got NAS/external HD you want to back up? No problem...if you pay $$$ ! And so on....

And also I really don't like the annoying e-mails and pop-ups about buying this extra-stuff all the time...I almost wanted to quit using the service because of this. (found the "don't spam me button though")

All in all, I definitely recommend them!

I can't imagine I'll ever need to use another backup system, its quick, easy and even the little things you don't usually notice are good like technical and user support. Great price too.

I think this is an all round product which should be used by everybody. Backing up is automatic and scheduled, so all your stuff can be safe without having to think about it.

I travel to an area now that does not have reliable connection so I needed to cancel my service. Not only was it quick and painless, the team was very helpful in explaining the process - ALL unused funds for service were completely refunded. I would not HESITATE to renew with this service provider again!

I started out being a very happy customer. Justcloud.com is fast and the GUI is nice. I was so happy that I bought 2 years license with unlimited backup and a lot of their extra services a year ago. But a few days ago I recievd an email telling me that my account was flagged. I had uploaded about 1700 GB data. I was told to cancel my account within 30 days and move to their Business account wich cost a lot more. To get 2 TB of data it would cost me 125$ a month. I cancelled my account and asked for a refund - at least for some of my money - as I had payed for two years and not even used one year backup. But they denied giving me any kind of refund.

I will not recommend this company. They are not telling the truth about their products and I will never use Justcloud.com again. Instead I have found another online backup that gives me "real" unlimited backup for only 50$ - a year!!!!

Keep away from Justcloud.com if you do not want to get a bad surprise and pay a lot for nothing.

though the sum of my 'ratings' by category add up to a decent overall my actual overall would be a 3 star. They offer great space/price, but misleading pricing schemes. Dont trust their money back garauntee. If you must try this service opt for the 1 month service and kiss your $$ goodbye.

I signed up for this because of the allure of unlimited space for a low price. While signing up they offered me steeper discounts to increase my length of contract for one large upfront payment(red flag 1). I thought "why not? they have a 30-day money back garauntee if I'm unhappy.". I ended up selecting the 2 yr plan(shame on me). Then they take you to a screen with a bunch of "upgrades", some of which I assumed would be included features(red flag 2). I declined and they tried to goad me into buying some by offering 50% off as a one time offer(red flag 3), but I declined(smart move). I began uploading my files only to find that many of my files had to be uploaded manually and that large files uploaded at a snails pace. After considering my options I decided to cancel. They threw a bunch of free upgrades at me to stay, but ultimately couldn't change my opinion. Finally, They would not honor their money back garauntee. Even though I cancelled after just 20 days they still withheld $14.95 as a 'early cancellation fee' citing some part of the user agreement. I do not feel an early cancellation fee should apply to a 30-day money back garauntee, but they already knew they'd get nothing else for me so I guess I'm SOL.

As far as the upgrades(the free ones they gave me) go, the automatic video backup didn't seem to work(I still had to upload them manually). The 5GB file size for auto back up made very little difference for me. The speed boost did slightly increase speed, but then I was limited by the upload speeds my ISP would allow(not justcloud's fault) so I cant say how fast it really could be.

I lost 3 picture folders and tried to restore from JustCloud backup. Because I had moved to LInux I the meantime it took me more than 3 hours to poll each and individual picture from the web interface. (I had 1500+ pics I tried to restore) I only got about 1300 pictures from the backup. The rest of the pictures was impossible to restore I always got the message "the file could not be downloaded now, try again later". I actually have tried now for a week and always see the same response for the same pictures.

I have now copied all my pictures to external hard drive and will not use this service ever again!

I dont understand all the glowing reviews for this company. The cost is just basic use of the service. Absolutely no extra's.. when you sign up you get presented with another screen with all the extra's and costs. The backups are sloooow. It was going to take me 7 days to back up. I used another service and it took 30 hours. When I finally had enough of the popups from my system try and speed, I tried to cancel. OMG.. it took me over 9 days to do so and then they refund all but $14.. yes, they keep $14 for early termination even though I cancelled on day 4. They bombard you with endless emails and offers. Horrid company to deal with.

I cancelled after they told me my usage was outside the bounds of a normal user.
I bought unlimited storage for $6.95 a month and stored all my photos(800GB)
Unlimited is unlimited.
They complained. I reacted.
If you advertise unlimited you had better mean it