JustCloud Review

I opened an account last year and had accounting issues right at the get go. I originally got a fixed storage account to start with but, after a week I decided to go for the unlimited account. When I got billed, instead of crediting my account with what I had already paid and billing me the difference, they billed me for the entire unlimited account. So essentially I was double billed.

My first issue was with the performance impact on my system when data was being uploaded. The tech started out with "We are best company there is; customers never complain; you must be wrong". It took them three emails to admit there was an issue.

They started adding charges for stuff that was included in the original agreement, ( external drives, large files, second computer )

Finally after a year of slow backups, (by this time I had 867 GB by backed up files), I took my Mac to the office and backed up some recent photo's, ( 12 GB ). It took four hours. I was really impressed. That same day I received an email, stating I was now considered a business and would have to buy a business account, or have my files deleted in thirty days.

So, now I had to either have my files deleted or pay $55 a month, ( I was paying $8.95/mo. ).

I told them exactly what they could do with their service and proceeded to download all the files I had in storage.

Once I uploaded picture files to JustCloud from my computer, most of my pictures disappeared from it. I have been able to see them on JustCloud but have not been able to restore them on my computer even with their app.

Fortunately, I backed up some of them on another hard drive, so it was not a compete loss.

You cannot reach technical support on the phone. You have to e mail them questions and they respond with same standard e mails. I was told that I have to reach Tear 2 technical support but for the last several month despite numerous phone calls was not able to get anywhere.

However, who was able to reach me, are the salespeople offering renewal and upgraded service.

In Summary, it is automatic, it is easy, it is not too expensive, but if you have a problem, you may be on your own.

I purchased a 2 year unlimited plan. Backups ceased after I used only 1.07 TB of storage. The company did not inform me that they had put a hold on my backups (apparently 1.07 TB is too much space to use...even though I paid for unlimited storage). So for 3 months the JustCloud app on my PC ran daily, and indicated that backups had been completed. No error message. Then I went to look for some files and realized that nothing was backing up anymore. When I contacted customer support they told me I had to upgrade to a business account to resume backups. $30/month on top of the $78/month I am already paying! And I am a student, who was uploading wedding photos and homework assignments, not a business. In a nutshell, false advertising, abysmal customer service, and far too expensive. Buy an external hard drive rather than use this service. Also, canceling my account is taking much longer than I'd like it too, so I am currently paying for something I cannot use.

DO NOT use this company if you ever plan to cancel your account!! Was happy with service until my first year was about up and I knew that the renewal date was coming up. I decided to start looking around to make sure there wasn't another online backup program that would work just as well as this one, but at a less expensive price. I just happened to check my bank account a week before my renewal date with JustCloud and realized they had already deducted the yearly fee out of my checking account. Not only that, but the price had gone up almost $40 from the original price of a year ago. When I sent an email to have my account cancelled and asked for my refund, all they did was keep sending me emails offering me discounted prices to renew my contract. I'm still fighting with them to get my money back even though their terms and policy clearly state that I am entitled to a full refund. Buyer beware!!

When I signed up for JustCloud a year ago, I was so impressed that I signed up for an additional two years. I wish I still had such a high opinion, but I don't. Here's why.

I have a number of drives, each with thousands of folders and tens of thousands of files. It was so great to be able to back up a whole drive by simply dragging and dropping it onto the JustClound PC application. Ten seconds, and walk away. You're done. JustCloud does the rest.

That is, until a month or so ago, when JustCloud removed the ability to drag and drop folders. Now, you can only drag and drop files. With thousands of folders, it would now take days to do what used to take me ten seconds. The service is now utterly useless to me.

I contacted JustCloud, and when they confirmed that they no longer support dragging and dropping of folders, I asked that they cancel my account. They were more than happy to do that, but they refused to refund the payment for the unused two years of service.

It's not like I had any choice. JustCloud was no longer able to provide the service that I paid for. The responsibility is theirs, and I don't think it unreasonable to expect to be reimbursed. Yet they refuse.

JustCloud used to be a great service, and it deserved its number one spot on the charts. Not any more. If you are considering signing up with JustCloud, do yourself a favor and look very closely at the alternatives. There are no doubt comparable services out there with better ethics and business practices.

Let's see: the synch folder doesn't synch, backup runs each night to report "0 files backed up", the email support button says email isn't working, this thing is a complete dud.

I have the "unlimited plan", I then had to pay for all of the "large file", "movies", "real speed" and what have you add-on's, all super-annoying but I did. I have a large on-PC movie collection, I want a backup, so what can one do. I now have 2TB uploaded (out of 28TB, not even 10%), and I think I hit some magic/invisible barrier. So, apparently unlimited is anything but unlimited.

Synch is supposed to make files from 1 PC visible on another, and it doesn't. A PC can see its own files, but only some of what the other machines synched some of the time. JC-support acknowledged this issue, and gave me 10G additional free synch space because it is not on any current timeline to fix it. They're too busy making the basics work (this is per their own statement). Too bad synch doesn't work with even just 10MB of files, so what does that 10G help?

Backup reports every night that it ran successfully, except after the first upload nothing gets added/changed. JC-support hasn't answered that one yet, after 3 months of me trying to contact them.

When you ask to email support via their web-site, it errors out in that email is unavailable and please come back later. I have the "support@justcloud.com" email address, but so far no answer there either.

All in all: this thing is useless. Everything it says it does, it then doesn't actually d. But, they're very good about taking another payment. That part works like clock-work. I've asked for my money back, and, true to form, nothing yet...

I can't recommend a replacement yet, but I'm off looking...

RK

I would not use

The company is a scam.

-Your payment information is kept hidden so you cannot remove it from the site.
-The site is full of one-click purchases so your account is constantly charged with unneeded features.
-Even when fully upgraded, you still get harassed with annoying emails, promotions, and discounts.
-Canceling an account is a cumbersome process that takes over 2 weeks.

Beware - this system has a trapdoor and a huge catch. I had a photo problem where all my photographs (about 3,500) created 5 files of each photo = 17,500 photos. This used up all my backup space. I then resolved the issue and deleted all of the four duplicate photos on my computer. When I tried to delete all my backups on JustCloud, I was told that I could not. You are virtually forced to delete every one individually. This takes three clicks with the mouse ans it is very slow.
I think this system is deliberately designed like this so that you simply have to buy more space.
It is a real trapdoor.

Third time trying to put up the same review - doubt it will go through, so if you don't see this review it will definitely prove this "review" site is BS.