JustCloud Review

I would not use

Third time trying to put up the same review - doubt it will go through, so if you don't see this review it will definitely prove this "review" site is BS.

JUSTCLOUD
“In the cloud” backup seemed like a good solution for backing up data for my small company so I did a little on line research to choose a good reliable reputable backup service. JustCloud seemed to have good ratings and reviews at a reasonable price on quite a few web sites. And in choosing JustCloud is when my nightmare started!
The first problem was with purchasing the additional 5 GB of sync space needed to link my home and work computer. After numerous lengthy e-mails, hours spent trying to get the sync to work and being offered discounts on existing purchases and additional upgrades I received the following e-mail from the JustCloud User Experience Team admitting the problem with no fix date in sight!
Hi Mike,

Thank you for your email.

We are very much aware of these issues and our development team will be fixing it in the future, regrettably though as our priority is with backup other development priorities will delay a fix for this.

I appreciate this is not ideal, we will be happy to upgrade your sync folder to 20GB when we resolve the bugs with it.

Please let me know if there is anything else I can help with.

Kind Regards,

Keith Steele
User Experience Team

After additional e-mails and more wasted time I finally received a full refund for the additional 5 GB of sync purchased. The refund that originally was supposedly was not refundable.

The next problem noticed was the fact that my computer was taking anywhere from 1 ½ hours to 1 ½ days to not even finishing at all, backing up my daily data to JustCloud. They claimed that after the initial lengthy backup the additional daily backups would complete in only a few minutes. Once again, after numerous e-mails and hours and hours of wasted time I received the following e-mail from the JustCloud User Experience Team admitting the problem with a fix date of mid to late February. And guess what, late February has come and gone without a fix!

Hi Mike,
Thank you for your email.
We are aware of problems existing with file versioning and stalling backups. In mid to late February this will be fixed for definite.
As far as I have been made aware this won't require an update to the application, it will purely be a fix on the server side.
We will compensate you for the time the service has not worked correctly and your patience is highly appreciated.
Please let me know if there is anything else I can help with.
Kind Regards,
--
Carl Palomares
User Experience Team

Again, after numerous other e-mails requesting a refund in full for a service that wasn’t working and being offered discounts on existing and additional upgrades we found a telephone number to contact JustCloud. After about an hour on the telephone with customer service, being told that we should not have received the above e-mail admitting the problem and that would have to pay a cancelation fee we finally received a refund in full for the 2 year agreement for the first computer but were denied a refund for the additional 1 year license purchased for the second computer. To date, JustCloud still owes me a refund for the second license that was purchased.

I don’t know who JustCloud pays to get these great reviews but from my horrible experience with them I wouldn’t recommend them to my worst enemy. This is definitely one of the worst scams that I have ever been involved with. My time while running a small business is extremely valuable and this scam bothered me so much that I took time out of my busy schedule to write this to warn others about JUSTCLOUD!

This page is just an advertisement. Don't believe any of it. A year ago I purchased storage from this company. Over two months, I was not able to get my files to upload. If my computer shut down for any reason (for instance, a thunderstorm), the upload would start again at the very beginning, After a couple of times, it refused to even attempt an upload. Tech support is non-existent. It is email only; every time I tried to contact them I got the same 2-3 suggestions/"Aren't we wonderful" form letters with a different name at the bottom, from someone whose first language was obviously not English. But no help at all. Finally I canceled my account. They only refunded part of my fee until I pitched a fit and finally got all my money back. Now, a year later they have the audacity to charge me a renewal fee! Before even considering this company, search the web--you'll find it littered with complaints similar to mine.

JustCloud is a ripoff. They advertise "unlimited" storage but it is not! AND, once you go over
your "unlimited" invisible line you get a notice you will be DELETED from their backup.
Not Good. Then you have 30 days to either upgrade to a new more significantly expensive plan
or lose ALL of your back up for which you contracted with them. They do not offer any
refund for the time you contracted for and paid. Very DECEPTIVE Company. Then they
send you a nasty email after you respond to inquire like the say you can; but you receive the
same email again pretty much telling you too bad, you have to upgrade and we no longer honor your contract. Beware of JustCloud. I paid for a two year contract and they are dropping me after one saying I am over my "UNLIMITED" storage. Their system does not work properly and it fails to backup your file regularly. Look for a different storage source

Just cloud purely SCAM, one of the biggest in the internet .
I had 3 year unlimited upload account and they kick me out because they want me to upgrade to business user.
They change the terms when ever they like, even if its means to kill their users .

JUST CLOUD IS A SCAM.

—————–
Our account monitoring system has flagged your account as being used out the boundaries of a normal user.

Unfortunately this means we will no longer be able to have you on our personal user platform.

You have 30 days from today to move your files away otherwise they will be permanently deleted and your account cancelled.

The only other option we can offer you is to switch to one of our business accounts which will be more suitable for your data storage needs.

The account you are currently on is designed for personal use only, We understand that there might be a small increase in plan cost but you will find a business account suits your backup needs better, all business accounts come with:

* Ability to create sub-accounts
* Ability to allocate backup space to users/devices
* FREE Network drive backup
* FREE external drive backup
* UNLIMITED sharing capabilities

Click Here to Upgrade to a Business Plan Now!
http://url.justcloud.com/9d502b9a

We also advise customers moving to a business option to delete unwanted files/folder to keep costs to a minimum as all business plans pay for space per GB.

As per our Terms and Conditions, we have the sole discretion to ask you to move plan type and there is nothing we can now do to prevent the above actions taking place.

TERMS AND CONDITIONS: 14. Termination and Fair Use Policy
(http://www.justcloud.com/terms – Sections 4, 14, 15 & 23)

PLEASE TAKE IMMEDIATE ACTION AS YOUR ACCOUNT WILL CLOSE ON 28th September 2013.

30 DAYS FROM NOW.

Regards,
JustCloud

———————-

Automated answer after I replied to them:

Thanks for your email.

Your account has been flagged this means we will no longer be able to have you on our personal user platform

We have to follow our Terms and Conditions, there is nothing we can now do to prevent the actions taking place.

We understand that there might be a small increase in plan cost but you will find a business account suits your backup needs better.

We do have the sole discretion to ask you to move plan type. Additionally we allow any user 30 days to recover all stored data from our first contact.

TERMS AND CONDITIONS: 14. Termination and Fair Use Policy (Sections 14 http://www.justcloud.com/terms)

If you would like to discuss cancelling please email billing@justcloud.com
If you would like to discuss upgrading to business please email business@justcloud.com
If you would like help on deleting devices or data please email support@justcloud.com

To reiterate, there is NOTHING we can now do to prevent the actions taking place.

Regards,

Beware - this system has a trapdoor and a huge catch. I had a photo problem where all my photographs (about 3,500) created 5 files of each photo = 17,500 photos. This used up all my backup space. I then resolved the issue and deleted all of the four duplicate photos on my computer. When I tried to delete all my backups on JustCloud, I was told that I could not. You are virtually forced to delete every one individually. This takes three clicks with the mouse ans it is very slow.
I think this system is deliberately designed like this so that you simply have to buy more space.
It is a real trapdoor.

Let's see: the synch folder doesn't synch, backup runs each night to report "0 files backed up", the email support button says email isn't working, this thing is a complete dud.

I have the "unlimited plan", I then had to pay for all of the "large file", "movies", "real speed" and what have you add-on's, all super-annoying but I did. I have a large on-PC movie collection, I want a backup, so what can one do. I now have 2TB uploaded (out of 28TB, not even 10%), and I think I hit some magic/invisible barrier. So, apparently unlimited is anything but unlimited.

Synch is supposed to make files from 1 PC visible on another, and it doesn't. A PC can see its own files, but only some of what the other machines synched some of the time. JC-support acknowledged this issue, and gave me 10G additional free synch space because it is not on any current timeline to fix it. They're too busy making the basics work (this is per their own statement). Too bad synch doesn't work with even just 10MB of files, so what does that 10G help?

Backup reports every night that it ran successfully, except after the first upload nothing gets added/changed. JC-support hasn't answered that one yet, after 3 months of me trying to contact them.

When you ask to email support via their web-site, it errors out in that email is unavailable and please come back later. I have the "support@justcloud.com" email address, but so far no answer there either.

All in all: this thing is useless. Everything it says it does, it then doesn't actually d. But, they're very good about taking another payment. That part works like clock-work. I've asked for my money back, and, true to form, nothing yet...

I can't recommend a replacement yet, but I'm off looking...

RK

The company is a scam.

-Your payment information is kept hidden so you cannot remove it from the site.
-The site is full of one-click purchases so your account is constantly charged with unneeded features.
-Even when fully upgraded, you still get harassed with annoying emails, promotions, and discounts.
-Canceling an account is a cumbersome process that takes over 2 weeks.