Very Disappointing, technical suport is impossible to reach
Ease of Use
Space / Price
Once I uploaded picture files to JustCloud from my computer, most of my pictures disappeared from it. I have been able to see them on JustCloud but have not been able to restore them on my computer even with their app.
Fortunately, I backed up some of them on another hard drive, so it was not a compete loss.
You cannot reach technical support on the phone. You have to e mail them questions and they respond with same standard e mails. I was told that I have to reach Tear 2 technical support but for the last several month despite numerous phone calls was not able to get anywhere.
However, who was able to reach me, are the salespeople offering renewal and upgraded service.
In Summary, it is automatic, it is easy, it is not too expensive, but if you have a problem, you may be on your own.
When I signed up for JustCloud a year ago, I was so impressed that I signed up for an additional two years. I wish I still had such a high opinion, but I don't. Here's why.
I have a number of drives, each with thousands of folders and tens of thousands of files. It was so great to be able to back up a whole drive by simply dragging and dropping it onto the JustClound PC application. Ten seconds, and walk away. You're done. JustCloud does the rest.
That is, until a month or so ago, when JustCloud removed the ability to drag and drop folders. Now, you can only drag and drop files. With thousands of folders, it would now take days to do what used to take me ten seconds. The service is now utterly useless to me.
I contacted JustCloud, and when they confirmed that they no longer support dragging and dropping of folders, I asked that they cancel my account. They were more than happy to do that, but they refused to refund the payment for the unused two years of service.
It's not like I had any choice. JustCloud was no longer able to provide the service that I paid for. The responsibility is theirs, and I don't think it unreasonable to expect to be reimbursed. Yet they refuse.
JustCloud used to be a great service, and it deserved its number one spot on the charts. Not any more. If you are considering signing up with JustCloud, do yourself a favor and look very closely at the alternatives. There are no doubt comparable services out there with better ethics and business practices.
I purchased a 2 year unlimited plan. Backups ceased after I used only 1.07 TB of storage. The company did not inform me that they had put a hold on my backups (apparently 1.07 TB is too much space to use...even though I paid for unlimited storage). So for 3 months the JustCloud app on my PC ran daily, and indicated that backups had been completed. No error message. Then I went to look for some files and realized that nothing was backing up anymore. When I contacted customer support they told me I had to upgrade to a business account to resume backups. $30/month on top of the $78/month I am already paying! And I am a student, who was uploading wedding photos and homework assignments, not a business. In a nutshell, false advertising, abysmal customer service, and far too expensive. Buy an external hard drive rather than use this service. Also, canceling my account is taking much longer than I'd like it too, so I am currently paying for something I cannot use.
Pros and Cons
As far as I can tell, this service is secure. It is also straightforward to use. Prompt (though not necessarily helpful) response to customer service emails.
The unlimited backup is not unlimited. The company can (and will) put your backups on hold without notifying you. The cost is very high compared to other backup services and/or buying an external hard drive. It is difficult (and costs money) to cancel an account. Customer service is generally speaking poor, thought it is prompt, just not terribly helpful.
I opened an account last year and had accounting issues right at the get go. I originally got a fixed storage account to start with but, after a week I decided to go for the unlimited account. When I got billed, instead of crediting my account with what I had already paid and billing me the difference, they billed me for the entire unlimited account. So essentially I was double billed.
My first issue was with the performance impact on my system when data was being uploaded. The tech started out with "We are best company there is; customers never complain; you must be wrong". It took them three emails to admit there was an issue.
They started adding charges for stuff that was included in the original agreement, ( external drives, large files, second computer )
Finally after a year of slow backups, (by this time I had 867 GB by backed up files), I took my Mac to the office and backed up some recent photo's, ( 12 GB ). It took four hours. I was really impressed. That same day I received an email, stating I was now considered a business and would have to buy a business account, or have my files deleted in thirty days.
So, now I had to either have my files deleted or pay $55 a month, ( I was paying $8.95/mo. ).
I told them exactly what they could do with their service and proceeded to download all the files I had in storage.
Pros and Cons
slow backup speed
bait and switch
Rubbish support, poor performance, bait and switch
Ease of Use
Space / Price
I cancelled after they told me my usage was outside the bounds of a normal user.
I bought unlimited storage for $6.95 a month and stored all my photos(800GB)
Unlimited is unlimited.
They complained. I reacted.
If you advertise unlimited you had better mean it
Pros and Cons
Easy to install
Easy to manage
Changed pricing without warning
To much advertising
DO NOT use this company if you ever plan to cancel your account!! Was happy with service until my first year was about up and I knew that the renewal date was coming up. I decided to start looking around to make sure there wasn't another online backup program that would work just as well as this one, but at a less expensive price. I just happened to check my bank account a week before my renewal date with JustCloud and realized they had already deducted the yearly fee out of my checking account. Not only that, but the price had gone up almost $40 from the original price of a year ago. When I sent an email to have my account cancelled and asked for my refund, all they did was keep sending me emails offering me discounted prices to renew my contract. I'm still fighting with them to get my money back even though their terms and policy clearly state that I am entitled to a full refund. Buyer beware!!