JustCloud Review

I lost 3 picture folders and tried to restore from JustCloud backup. Because I had moved to LInux I the meantime it took me more than 3 hours to poll each and individual picture from the web interface. (I had 1500+ pics I tried to restore) I only got about 1300 pictures from the backup. The rest of the pictures was impossible to restore I always got the message "the file could not be downloaded now, try again later". I actually have tried now for a week and always see the same response for the same pictures.

I have now copied all my pictures to external hard drive and will not use this service ever again!

I started out being a very happy customer. Justcloud.com is fast and the GUI is nice. I was so happy that I bought 2 years license with unlimited backup and a lot of their extra services a year ago. But a few days ago I recievd an email telling me that my account was flagged. I had uploaded about 1700 GB data. I was told to cancel my account within 30 days and move to their Business account wich cost a lot more. To get 2 TB of data it would cost me 125$ a month. I cancelled my account and asked for a refund - at least for some of my money - as I had payed for two years and not even used one year backup. But they denied giving me any kind of refund.

I will not recommend this company. They are not telling the truth about their products and I will never use Justcloud.com again. Instead I have found another online backup that gives me "real" unlimited backup for only 50$ - a year!!!!

Keep away from Justcloud.com if you do not want to get a bad surprise and pay a lot for nothing.

though the sum of my 'ratings' by category add up to a decent overall my actual overall would be a 3 star. They offer great space/price, but misleading pricing schemes. Dont trust their money back garauntee. If you must try this service opt for the 1 month service and kiss your $$ goodbye.

I signed up for this because of the allure of unlimited space for a low price. While signing up they offered me steeper discounts to increase my length of contract for one large upfront payment(red flag 1). I thought "why not? they have a 30-day money back garauntee if I'm unhappy.". I ended up selecting the 2 yr plan(shame on me). Then they take you to a screen with a bunch of "upgrades", some of which I assumed would be included features(red flag 2). I declined and they tried to goad me into buying some by offering 50% off as a one time offer(red flag 3), but I declined(smart move). I began uploading my files only to find that many of my files had to be uploaded manually and that large files uploaded at a snails pace. After considering my options I decided to cancel. They threw a bunch of free upgrades at me to stay, but ultimately couldn't change my opinion. Finally, They would not honor their money back garauntee. Even though I cancelled after just 20 days they still withheld $14.95 as a 'early cancellation fee' citing some part of the user agreement. I do not feel an early cancellation fee should apply to a 30-day money back garauntee, but they already knew they'd get nothing else for me so I guess I'm SOL.

As far as the upgrades(the free ones they gave me) go, the automatic video backup didn't seem to work(I still had to upload them manually). The 5GB file size for auto back up made very little difference for me. The speed boost did slightly increase speed, but then I was limited by the upload speeds my ISP would allow(not justcloud's fault) so I cant say how fast it really could be.

I dont understand all the glowing reviews for this company. The cost is just basic use of the service. Absolutely no extra's.. when you sign up you get presented with another screen with all the extra's and costs. The backups are sloooow. It was going to take me 7 days to back up. I used another service and it took 30 hours. When I finally had enough of the popups from my system try and speed, I tried to cancel. OMG.. it took me over 9 days to do so and then they refund all but $14.. yes, they keep $14 for early termination even though I cancelled on day 4. They bombard you with endless emails and offers. Horrid company to deal with.