- Cloud Storage Companies
- VaultLogix Review
VaultLogix has been securing data since 2002 and offers customized backup solutions for businesses. They have lots of different server options and support to help you through them all. The focus on builds that are scalable and range from one-person businesses to mega-enterprise corporations.
Plans & Pricing:
Sales contact: 1-877-828-5856
Call or chat with the sales staff to receive an estimate. Their prices will depend upon storage needed, type of server, contract length, and a few other conditions
VaultLogix Technical Features:
Compliance Standards met, Redundancy, Compression, 256-bit Encryption, Delta Blocking Incremental Backup, and more.
VaultLogix was originally called Data Protection Services and was founded in 2002. Tim Hannibal is the CEO and the president of VaultLogix. They are located in Danvers, MA and they have datacenters in the US and Canada. Requirements met: HIPAA, Sarbanes-Oxley, SEC, NASD, and Graham-Leach-Bliley
Pros and Cons
Way overpriced and they set you up with a "demo". MAKE SURE YOU READ THE FINE PRINT. The demo turns into a very overpriced contract automatically and you can not get out of it even if you never use it.
Pros and Cons
Needs more backup options.
Poor Customer support after the sale.
Demo turns into a one year contract that you can not get out of even if you never used the product.
It seems that they lost some engineers that did the actual work, after our main contact left the company - little to no support/followup has been given.
They lack solutions for backup of Exchange 2013, Windows Server 2012 R2 and newer releases of software. If you have large amounts of data with many changes, the 'Real Time Protection' fails utterly - a different soluition had to be provided to us.
Pros and Cons
Perfect for small environments with small amount of changes and little data volume
Fast initial response from support, but little to no followthrough
No feedback on when new releases/features will be added (no new features or releases has been added the last two years..)
1. Price - there are many other providers out there that are cheaper. The claim that vaultlogix is a “business solution” does not compensate for the extra expense. I would agree that a “carbonite” like solution is not appropriate for a business, but there are other solutions that are business class for much less money. As we have discovered, Premium price, does not necessarily mean premium service.
2. Convenience - When we started with them, our first three customers went fairly smooth. On our forth client, a significant flaw in the management portal was revealed to us. It had been explained to us that to add another client you would click the add client button but we got the following message "the data vault where you are attempting to add a new client is not allowing new customers. For the new data vault location please contact Vaultlogix customer support.” When we called them they did not know why we were getting this message, but we were given a second username/password and under that logon we could add new customers. Then after some time that username and password would not allow a new account to be created.
So over time how many different logons will we have to manage? Over the 15 months which we have used their software we have not seen an update to the client. Have there been no improvements made to their software for 15 months?
3. Customer Service – Given the lack of a central account for our clients, and the excessive cost per GB. We resolved ourselves to find another solution. We’ve since found a few other options that seem more suitable. When we reached out to our account rep Grace, we were very surprised with the response. Rather than addressing the reasons why we where considering leaving, or trying to salvage the account we were told that we just automatically renewed for another year. I suppose I should have suspected it, I had looked at the contract not that long ago and didn’t see it, the renewal (which is of course absent in the Customer agreement and fee summary) was on the contract terms.
Well, I guess they got me. I asked my rep Grace if she was going to try to force a further 12 month commitment on me when I didn’t like the service after 15 months of use. After all, the original rep seemed to be easy going and nice. The initial impression was this was a small business to small business sort of engagement. The most she was willing to do was to send me a copy of my contract. After all Sir, most of the Cell phone providers have contracts like these, I’m sure any lawyer would find no fault in it. I think that Cellular providers hardly set the high water mark for customer service.
In summation, if your looking at VaultLogix, I would recommend you keep looking.